| Asterisk Support |
Basic |
Gold |
Platinum |
|
 |
|
|
| Initial Response Time |
Within 4 hrs |
Within 2 hrs |
Within 1hr |
| Major Issue Priority |
24 hrs |
12 hrs |
8 hrs |
| Critical Issue Priority |
12 hrs |
8 hrs |
4 hrs |
| Number of Servers Supported |
1 |
1 |
1 |
Supported Software & Services
|
|
Basic |
Gold |
Platinum |
| Configuration and Administration of Asterisk (All Versions). Elastix, TrixBox, FreePBX, IVR, Voice Logger, IP PBX and Call Centre Solutions (ViciDial) |
Yes |
Yes |
Yes |
| One Time installation of Asterisk, TrixBox, Elastix & FreePBX and Dial plan configuration. |
On Request* |
On Request* |
On Request* |
| CRM & Database Integration |
On Request* |
On Request* |
On Request* |
| * New Installation/Customization will be charged extra as per scope of work. |
Support Entitlements
|
|
Basic |
Gold |
Platinum |
| Entitled Support Calls Per Month |
3 |
7 |
Unlimited |
| Timing – Free Support |
Monday – Friday |
Monday – Friday |
24 X 7 |
| Remote Health Check of systems |
Quarterly |
Bi-monthly |
Monthly |
Pricing
|
|
Basic |
Gold |
Platinum |
| One Month Agreement (USD) |
$85 |
$115 |
$195 |
| One Year Agreement (USD) |
$850 |
$1150 |
$1950 |
| Cost of Additional Server Per Month |
$45 |
$60 |
$95 |
| Cost for Additional Server Per Annum |
$450 |
$600 |
$950 |
|
|
|
|
|
|
|
|
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